While shopping with us, we want you to be completely happy with the experience and your purchase. If you have questions about us, our products, or even shipping, get in touch! ALL Returned items must be in their original condition and original packaging with tags (NO EXCEPTIONS).
ALL RETURNS ARE AT CUSTOMERS COST.

DUE TO HEALTH AND SANITARY REASONS, WE HAVE A NO RETURN POLICY ON ALL UNDERWEAR GARMENTS.

You MUST contact us at ContactUS@Pinklace22.com or (727) 314-2511, we will gladly issue a Refund or Store Credit for items returned within ten (10) days of the date you received the order with all tags still attached. All returns are at your own shipping cost.
Please mail all returns to:
PinkLace22 Customer Care/Returns at
5438 Lockwood Ridge Rd., Ste 172
Bradenton, FL 34203

We hope you continue to shop with us for many years to come. 
 
100% Satisfaction Guarantee 

SHIPPING FAQ

CURRENT STATUS
With the threat of COVID-19, PINKLACE22 Lingerie has taken precautions to prioritize the health, safety and welfare of our team. At our fulfillment center we continue to enforce increased sanitization protocols and to implement social distancing in workflows. As a result, we may experience slight delays in order processing. We appreciate your patience and understanding during these unprecedented times. Please stay safe and stay healthy.

Shipping Methods
Standard Delivery
(4-7 Business Days)
 
Next Day Air
(2 Business Days)

Orders Placed Before 12:30 PM ET Ships within one business day of order.

Orders Placed After 12:30 PM ET Ships the day after order 

Price for Orders Under $100.00 $7.95 $13.95 $22.95

Price for Orders for $100.00 and Above $12.95 $18.95 $27.95
 
Arrival Within 4-7 days of shipment
 
Within 2 days of shipment Next business day from shipment

Orders placed with Standard Service shipping will ship out within one business* day of order placement and will arrive to you within seven business days of shipment.

Expedited orders placed before 12:30 PM ET on a business* day will ship that same day. If you chose 2 Business Day shipping, your order will arrive within two business* days of shipment. If you chose Next Day Air, your order will arrive the following business* day from shipment.

*Please note that business days do not include holidays or weekends. Weather events in your area that affect shipping carrier services may cause further delays.

DO WE SHIP OUTSIDE OF THE US?

Yes, we ship to the following countries:
- Australia
- Canada

NOTE: PINKLACE22 is not responsible for packages shipped with false information. If your delivery destination country is not listed, please do not attempt to place an order.

If you package is lost or damage during shipment:
If your package arrived damaged or was lost in transit, please contact our Customer Service team as soon as possible. If you choose to contact us by email, please be sure to include as much of the following information as possible so that we can quickly resolve the matter:

• Account number or phone number

• Order number

• Tracking number

• Description of issue (please be sure to include the specific item, number(s) and (pictures of damaged) or missing merchandise)

• Your preference for either a replacement of in-stock items or a refund